bd89h Privacy Policy

Introduction & Scope

bd89h ("we", "our", "platform") provides a reliable online casino and sports betting service for players in Bangladesh. This privacy policy explains how we collect, process, store, and protect the personal information of users of our website (bd89h.cam).

This policy applies to all services, products, and websites of bd89h. By using our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree to these terms, please refrain from using our platform.

We may update this privacy policy from time to time. For any changes, the "Last Updated" date shown at the top of the page will be revised. We recommend that you review this policy regularly.

What Information We Collect

bd89h collects various types of personal information that are necessary for the smooth operation of our services. A detailed description of the information collected is provided below:

2.1 Registration & Account Information

• Full name (as per legal name)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• Username and password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

• National ID (NID) number and copy
• Passport or driving licence (where applicable)
• Selfie or photo ID verification

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.4 Technical & Usage Information

• IP address and device information
• Browser type and operating system
• Information obtained from cookies and tracking technologies
• Session logs and gameplay history
• Time spent on the site and pages visited

Purpose of Using Information

bd89h uses the information collected for the following purposes. We never use your information outside these defined purposes.

3.1 Service Delivery & Operations

We use your information to create and manage your account, process transactions, provide bonuses, and deliver customer support. Our 24/7 live chat support team may use your account information to resolve your issues.

3.2 Identity Verification & Security

We conduct the KYC process to prevent fraud and unauthorised access, and to verify your age and identity. This is done to protect your own account and funds.

3.3 Responsible Gaming

We analyse your gaming history to help ensure responsible gaming. If unusual gaming behaviour is detected, we may contact you or take necessary action.

3.4 Legal & Regulatory Obligations

We retain necessary information to comply with Anti-Money Laundering (AML) regulations and to meet the requirements of financial institutions and regulatory authorities.

3.5 Service Improvement & Communications

We may use your email address to send you new offers, bonuses, and promotional information. You may request to opt out of these communications at any time.

Information Sharing & Disclosure

bd89h never sells your personal information to third parties. However, we may share specific information in the following limited circumstances:

• Payment Providers: Necessary financial information may be shared with bKash, Nagad, Rocket, Upay, and banking partners for transaction processing.
• Technology Partners: Software and service providers that assist in operating the platform may receive limited technical information.
• Legal Authorities: Information may be disclosed in response to court orders, government law, or legitimate requests from regulatory bodies.
• Fraud Prevention Services: Relevant information may be shared with specialised security service providers to detect and prevent fraudulent activity.

In all of the above cases, we ensure that third parties follow the same standard of privacy and data protection. We never sell or rent your information to third parties for marketing purposes.

Data Security Measures

Protecting your information is our highest priority. bd89h applies multiple layers of security:

• SSL Encryption: Our site uses 256-bit SSL encryption, which keeps all data exchanged between your browser and our servers secure.
• Password Hashing: Your password is never stored directly — advanced cryptographic hashing algorithms are used.
• Firewall & Access Control: Only authorised staff can access personal information on a need-to-know basis.
• Two-Factor Authentication (2FA): An additional layer of security for your account is available.
• Regular Security Audits: Regular security testing is conducted to identify vulnerabilities in our systems.
• Data Backup: Your information is regularly backed up so that it is not lost in the event of a technical issue.

Although we take the highest security measures, it is not possible to guarantee 100% security on the internet. We therefore ask you to always use a strong password and not share your login details with anyone.

Cookies & Tracking Technologies

bd89h uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help improve the functionality of our site.

6.1 Types of Cookies

• Essential Cookies: Ensure core site functionality (such as maintaining login sessions). The site cannot function properly without these.
• Functional Cookies: Help remember your preferences and settings (such as language preference).
• Analytics Cookies: Collect information about site usage to help us improve our services.

You can disable cookies through your browser settings, but this may limit some functionality of the site.

Data Retention Period

bd89h does not retain your personal information for longer than necessary. Data retention periods are as follows:

• Account Information: For as long as the account is active and for the period required to meet legal obligations after closure.
• Financial Transaction Information: For the period required under financial regulations.
• KYC Documents: As directed by regulatory authorities.
• Log Files: For a limited period for security and technical purposes.

After the specified period, information is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If your information is incorrect or outdated, you may request that it be corrected.
• Right to Erasure: You may request that your information be deleted in certain circumstances, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Opt Out of Marketing Communications: You may request at any time to stop receiving promotional emails or other communications.
• Right to Lodge a Complaint: If you have any complaint about our privacy policy, you may contact our support team directly.

To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat support.

Protection of Minors

bd89h strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

At the time of registration, we verify national identity cards or other government-issued identification to confirm age. If we become aware that a minor has registered, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor has registered on our platform, please contact us.

About Policy Changes

bd89h may review and update this privacy policy from time to time. In the event of changes, we will:

• Update the "Last Updated" date on this page.
• Notify registered users by email in the case of important changes.
• A notice may be displayed on the main page of the site for significant changes.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. We recommend that you review this policy regularly.

Third-Party Websites

Our platform may contain links to third-party websites. bd89h is not responsible for the privacy policies or data protection practices of these external sites.

You are advised to read the privacy policy of any third-party site before visiting it. In particular, payment provider sites (bKash, Nagad, Rocket, Upay) have their own privacy policies and are governed by those organisations' own rules.